Orders & Shipping
At Laylee Recovery we offer free express shipping on all orders over $100 within Australia. For all orders under $100 there is a flat rate of $10.00.
For International orders, shipping charges are calculated at checkout. Please note that at this stage we are only able to ship our BBL Cushions but we are working with our couriers to ship more of our products soon.
Orders placed during normal business hours; Monday to Friday, are processed and sent within 24 hours.
If you place an order on a weekend, your order will be processed and sent the following business day.
We use numerous shipping companies to make sure your order gets to you in the quickest time possible. Your parcel will arrive in between 1-3 business days in metro areas and 3-5 business days everywhere else. You will receive an email with a tracking number to your nominated email address when your item/s have been sent.
For International orders depending on your location and which shipping option you choose will depend on how quickly you receive your order.
Standard shipping is approximately 20-30 days and Express shipping is 3-8 days to most countries. We highly recommend for you to choose express shipping where possible for the best experience shopping with us.
If you would like an accurate delivery time frame, please reach out to us with your postal address and we will be more than happy to help.
Your satisfaction is of the most importance to us so in the event that an item is lost or damaged during delivery we ask that you firstly contact the delivery service provider directly to request a refund or to claim on any insurance options available and to also contact us by sending an email to firstname.lastname@example.org describing how the products were damaged in transit so we are able to assist any way we can.
*** Please note that there are current delays in shipping times due to COVID-19. Whilst this is beyond our control, we use multiple couriers which allows us to chose the fastest shipping options available.***